Refund policy

Refund & Exchange Policy

Last Updated: August 20, 2026

At Knitwear, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, or has another issue, please inspect your parcel carefully as soon as you receive it.

Return & Exchange Eligibility

Knitwear accepts returns or exchanges only when the item:

  • Is in new and unused condition.

  • Has not been worn, washed, altered, or damaged by the customer.

  • Is returned with all original Knitwear tags attached.

  • Is returned in its original packaging.

  • Is returned within 4 days of receiving the original order.

If you notice any damage, defect, incorrect item, or other issue with your order, please contact us as soon as possible and arrange the return within 4 days of delivery.

Items returned after 4 days from the date of delivery may not be accepted for return or exchange.

Damaged or Defective Items

When you receive your parcel from Knitwear, please check the item carefully before using or wearing it.

If you receive an item that is damaged or defective, please contact us immediately with details of the issue. We may request photographs or other information to verify the condition of the item.

If the issue is confirmed, we may offer an exchange or refund, subject to our assessment and applicable terms.

Return Conditions

To be eligible for a return or exchange, the product must:

  1. Be unused and unworn.

  2. Be free from customer-caused damage.

  3. Have all original tags attached.

  4. Be in its original packaging.

  5. Be returned within 4 days of delivery.

Products that have been worn, washed, altered, damaged, or otherwise used by the customer may not be eligible for return or exchange.

Return Shipping Responsibility

The responsibility for returning an eligible item is with the customer.

Customers are responsible for arranging and shipping the return item to Knitwear unless the return is due to an error or issue for which Knitwear has agreed to cover the return shipping cost.

We recommend using a reliable courier service and keeping the shipping receipt or tracking information until the return has been received and processed.

Refunds

Once we receive and inspect the returned item, we will determine whether it meets our return requirements.

If the return is approved, the applicable refund will be processed using the appropriate payment method, subject to processing times of the relevant payment provider.

If the returned item does not meet our return conditions, the return may be rejected and the item may be sent back to the customer.

Exchanges

If you would like to exchange an eligible item, please contact Knitwear within 4 days of receiving your order.

Exchange requests are subject to product availability and the conditions described in this policy.

Important Reminder

Please inspect your parcel and product immediately after delivery.

Returns or exchanges must be initiated within 4 days of receiving the order. Items cannot normally be returned or exchanged after this period.

For any return or exchange request, please contact us:

Knitwear
Email: knitwearpakistan@gmail.com
Phone: +92 339 404 3004
Address: Narwala Road, Mohallah SiddiqueAbad, Faisalabad, Pakistan