Privacy Policy

Last Updated: August 20, 2026

Knitwear operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Knitwear is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details: Your name, address, billing address, shipping address, phone number, and email address.

• Financial information: Payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment-related details. Payment information may be processed securely by Shopify and our payment service providers.

• Account information: Your username, password, preferences, and settings, where applicable.

• Transaction information: Products you view, add to your cart, wishlist, or purchase, as well as returns, exchanges, cancellations, and past transactions.

• Communications: Information you provide when contacting us, such as customer support inquiries, feedback, or other messages.

• Device information: Information about your device, browser, network connection, IP address, and other technical identifiers.

• Usage information: Information regarding how, when, and where you interact with or navigate our Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, place an order, visit or use our Services, communicate with us, subscribe to marketing communications, or otherwise provide information to us.

• Automatically through the Services, including information collected from your device when you browse our website or use our products and services, including through cookies and similar technologies.

• From our service providers, including technology providers, payment processors, analytics providers, shipping providers, and other companies that process information on our behalf.

• From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with Knitwear and which Services you use, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide and improve our Services, including to:

• Process and fulfill your orders.

• Process payments and transactions.

• Arrange shipping and delivery.

• Process returns, exchanges, refunds, and cancellations.

• Maintain and manage your customer account.

• Remember your preferences.

• Provide customer support.

• Send order confirmations and other service-related notifications.

• Provide product recommendations and a customized shopping experience.

• Allow you to submit product reviews where available.

• Improve our website, products, services, and customer experience.

Marketing and Advertising

Where permitted by applicable law and based on your preferences, we may use your personal information for marketing and promotional purposes, including sending promotional communications by email, SMS, or other permitted communication channels.

We may also use information about your interactions with our website, such as products you viewed or added to your cart, to show you advertisements or promotional content that may be relevant to your interests.

You may opt out of promotional communications at any time by using the unsubscribe option provided in our marketing emails or by contacting us.

Security and Fraud Prevention

We may use your personal information to:

• Authenticate accounts and transactions.

• Maintain a secure shopping environment.

• Detect, investigate, and prevent fraudulent, illegal, unsafe, or malicious activity.

• Protect our website, customers, business, and services.

• Comply with security requirements and applicable laws.

If you create an account, you are responsible for keeping your login credentials secure. We recommend that you do not share your username, password, or other account credentials with anyone.

Communicating With You

We may use your personal information to:

• Respond to customer inquiries.

• Provide customer support.

• Send information about your orders.

• Provide important service notifications.

• Communicate with you regarding products, services, or transactions.

• Maintain our relationship with you as a customer.

Legal Reasons

We may use your personal information when necessary to comply with applicable laws and regulations, respond to lawful requests from government authorities or law enforcement, resolve disputes, enforce our Terms of Service and other policies, and protect our legal rights.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes and as permitted by applicable law.

These parties may include:

• Shopify and service providers that help us operate our store, process payments, provide technology, analytics, customer support, cloud storage, fulfillment, and shipping services.

• Payment processors that securely process payments and transactions.

• Shipping and delivery providers that require your information to deliver your orders.

• Business and marketing partners that assist us with advertising, marketing, analytics, and promotional activities.

• Third parties when you direct or consent to disclosure, such as when you use social media features or third-party integrations.

• Our affiliates or business partners, where applicable.

• Authorities and legal entities where disclosure is required by law or necessary to protect our rights, customers, property, or Services.

• Parties involved in a business transaction, such as a merger, acquisition, restructuring, financing, or bankruptcy.

We do not sell your personal information for money. However, certain data-sharing activities may be considered “sharing,” “selling,” or “targeted advertising” under certain privacy laws. Where applicable, you may have rights regarding these activities.

Relationship With Shopify

Our Services are hosted by Shopify, which provides the technology that enables us to operate our online store.

Information you submit through our Services may be transmitted to and processed by Shopify and third-party service providers in order to provide, maintain, secure, and improve the Services.

Shopify may also process information relating to your interactions with our store and, where applicable, use certain information to provide enhanced features and services.

For more information about how Shopify processes personal information and the privacy rights available to you, please review Shopify’s Consumer Privacy Policy:

Shopify Privacy Policy

Cookies and Similar Technologies

We may use cookies, pixels, web beacons, and similar technologies to operate and improve our website.

These technologies may help us:

• Keep items in your shopping cart.

• Remember your preferences.

• Understand how visitors use our website.

• Improve website performance.

• Provide relevant advertising and marketing.

• Maintain website security.

• Analyze traffic and customer behavior.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

Third-Party Websites and Links

Our Services may contain links to websites, applications, or online platforms operated by third parties.

If you follow a link to a website that is not owned or controlled by Knitwear, we recommend reviewing that website’s privacy policy, security policy, and terms of service.

Knitwear is not responsible for the privacy, security, accuracy, or practices of third-party websites or platforms.

Information you provide on public or semi-public platforms, including third-party social networking platforms, may be visible to other users and may be used by those platforms according to their own policies.

Children's Data

Our Services are not intended for children who are below the applicable age of majority in their jurisdiction.

We do not knowingly collect personal information from children below the applicable legal age. If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the contact information provided below so that we can review and, where appropriate, delete the information.

Security and Retention of Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no security system is completely secure, and we cannot guarantee the absolute security of your information.

Please avoid sending sensitive or confidential information through unsecured communication channels.

We retain personal information for as long as reasonably necessary to:

• Provide our Services.

• Maintain customer accounts.

• Complete transactions.

• Comply with legal and regulatory obligations.

• Resolve disputes.

• Prevent fraud and abuse.

• Enforce our agreements and policies.

• Protect our legal rights.

The specific retention period may vary depending on the type and purpose of the information.

Your Rights and Choices

Depending on where you live and applicable law, you may have some or all of the following rights regarding your personal information:

Right to Access / Know

You may have the right to request access to personal information that we hold about you.

Right to Delete

You may have the right to request deletion of personal information that we maintain about you, subject to applicable legal exceptions.

Right to Correct

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Data Portability

In certain circumstances, you may have the right to receive a copy of your personal information in a portable format or request that it be transferred to another service provider.

Marketing Preferences

You may opt out of promotional emails by using the unsubscribe link included in our marketing emails.

Even if you unsubscribe from promotional communications, we may still send you non-promotional communications relating to your orders, account, transactions, security, or other necessary Services.

You may exercise applicable rights by contacting us using the details provided below.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

Complaints

If you have concerns or complaints about how Knitwear handles your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection or privacy authority.

International Transfers

Your personal information may be transferred, stored, and processed outside the country in which you live.

Where required by applicable law, we will use appropriate safeguards and recognized legal mechanisms for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements, or regulatory obligations.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy and, where required by law, provide additional notice.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us:

Knitwear

Email: knitwearpakistan@gmail.com
Phone: +92 339 404 3004
Address: Narwala Road, Mohallah SiddiqueAbad, Faisalabad, Pakistan

We will make reasonable efforts to respond to privacy-related requests in accordance with applicable law.

© 2026 Knitwear. All rights reserved.